Warranty

PRODUCT WARRANTY

This Product Warranty is a part of the Terms of Service. Applicable Terms not included in this Product Warranty are incorporated herein by reference in their entirety.

SECTION 1: LEO MAT™ LIMITED WARRANTY

LEO MATs include a limited warranty that covers only original LEO MATs that are purchased from us directly on the George Hats, Inc. LEO MAT website. The warranty applies for a time period of six (6) months from the time of delivery (“Warranty Period”).

The LEO MAT is designed for indoor use only, and light and gentle handling. This Warranty will not cover use outside of this intended design. This limited warranty applies to defects in the printing of the product’s pattern, continued foam compression that materially affects the form and function of the LEO MAT, imperfections in foam sizes greater than two (2) inches for mats in the same order, and physical flaws that cause the material to deteriorate in an area greater than two (2) inches. 

This warranty does not cover:

  •  Any damage due to (i) transportation; (ii) storage; (iii) improper use and/or use of the products in any manner other than the intended design and function as described above; (iv) failure to follow the product instructions (i.e., cleaning/washing) or to perform any preventive maintenance; (v) modifications; (vi) unauthorized repair; (vii) normal wear and tear, including without limitation, the softening of the foam; or (ix) external causes such as accidents, abuse, or other actions or events beyond our reasonable control.
  •  Any product sold in a condition other than “New”.
  •  Any product sold by resellers.
  •  Any product confined in the delivery box for longer than two (2) weeks from the delivery receipt.
  •  Normal discoloration and off-gassing.
  •  Any product that has been modified.
  •  Replacement of any non-defective pieces.

    In the event of a defect during the Warranty Period, our sole and exclusive liability and your sole remedy under this limited warranty will be, our option, to repair or replace such products (or the defective part) with products, parts and components that are similar to the defective product and of equal value to the purchased product, subject to your fulfillment of “Your Responsibilities” below. Replacement parts are subject to availability of inventory and may be provided in a color different from the parts you originally purchased. For limited/special edition, discontinued or out-of-stock LEO MAT products covered under the limited warranty, George Hats guarantees only replacement of a product with equal or greater retail value and does not guarantee exact replacement of the same limited/special edition, discontinued or out-of-stock item. Replacement parts may also be a different part that contains compatible features and functions. Replacement parts will be sent to the shipping address on file with the order.

    SECTION 2: YOUR RESPONSIBILITIES

    In the event of a defect and in order to receive the benefit of this limited warranty, you must complete all steps of filing a warranty claim through the George Hats customer team and provide George Hats with proof of the original date of purchase and your Order Number. Evidence of a defect in high quality photo/video form and any claims must be sent to the email address set forth at the end of this limited warranty.

    Replaced or repaired parts are subject to the same limited warranty as the original parts, provided however, the original Warranty Period shall not be extended if a warranted product is repaired or replaced.

    SECTION 3: OUR RESPONSIBILITIES

    George Hats warrants that for the Warranty Period, the LEO MAT will be free from defects in material and workmanship set forth above, when such LEO MAT is used in a manner consistent with the intended design and function as described above.

    OUR RESPONSIBILITY FOR DEFECTS IS LIMITED TO REPAIR OR REPLACEMENT AS SET FORTH IN THIS LIMITED WARRANTY. NEITHER ANY PERFORMANCE OR OTHER CONDUCT, NOR ANY ORAL OR WRITTEN INFORMATION, STATEMENT OR ADVICE PROVIDED BY US OR ANY OF OUR SUPPLIERS, AGENTS OR EMPLOYEES WILL CREATE A WARRANTY, OR IN ANY WAY INCREASE THE SCOPE OR DURATION OF THIS LIMITED WARRANTY.

    The Warranty Period is not extended if we repair or replace a warranted product. We may change the availability of this limited warranty at our discretion, but any changes will not be retroactive.

    This limited warranty extends only to the original purchaser of any LEO MAT. The “original purchaser,” for the purposes of this limited warranty, is the first purchaser of the LEO MAT purchased directly from the George Hats, LLC LEO MAT website. All LEO MAT warranties, including any implied warranties, are valid only for the period of time the LEO MAT is exclusively owned and used by the original purchaser.

    This limited warranty does not extend to any purchaser who used a third-party shipping servicer to fulfill the original order or to any subsequent or other owner, and this limited warranty is not transferable and is not applicable to use of the LEO MAT for commercial or rental purposes. Proof of purchase is required for all claims under this limited warranty.